What are some things you think tech people presume others know, and know how to do?
It's helpful to take a few steps back from time to time to reassess where we're each coming from on our knowledge of tech (or anything) to better communicate.
Not if you're shutting down Windows, you have to do the restart option to really be effective. Thanks for that Microsoft, totally worth the support headache to be able to boot up in 32 seconds instead of 38.