@azdle@news.idlestate.org avatar

azdle

@azdle@news.idlestate.org

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Is it possible to "manage up" on customer expectations? Or am I doomed to unreasonable SLAs? (Database as a Service Company)

I'm just so exhausted these days. We have formal SLA's, but its not like they're ever followed. After all, Customer X needs to be notified within 5 minutes of any anomalous events in their cluster, and Customer Y is our biggest customer, so we give them the white glove treatment....

azdle ,
@azdle@news.idlestate.org avatar

I've never been an SRE nor had to deal with super demanding giant corporate customers, but that seems exceptionally insane.

Serious suggestion: would the terms of your SLA allow you automate those emails to customers? Then you'd only have to actually deal with replies from customers. (Who I assume aren't replying in the middle of the night.)

azdle ,
@azdle@news.idlestate.org avatar

Good luck!

azdle , (edited )
@azdle@news.idlestate.org avatar

As the owner of a Birch batch Librem 5 and former defender I'm sad to say, agreed.

azdle , (edited )
@azdle@news.idlestate.org avatar

I'll start off with a proviso, I haven't s much touched my Librem 5 in at least a year (maybe even 2?), so if they've had some massive turn around in that time I don't know about it. All of this post is just what I think I remember, if you want actual facts go dig around in the wayback machine or something.

The promise of the L5 was super grandiose. They were going to create this mobile device that could completely replace your android device. It was going to launch with a custom matrix client that would let you make voice and video calls, which no other matrix client at the time could do. It was gonna be great and it was going to be delivered in a year.

Now clearly that was never going to go off without a hitch. I don't blame them for being late nor for not delivering all their promises right at launch. But when things started getting delayed they seemed to be doing everything in their power to not communicate with backers. And anytime they would say something, they would say "well we didn't hit that deadline, but we promise we're totally super duper close now". And then they'd blow through that deadline without a word too.

I did eventually get my phone, obviously, but it wasn't anything like a usable device. The battery that it came with was smaller than advertised and it didn't have any power management so you got a few hours of battery life. The cameras just didn't exist as far as the software was concerned. The privacy switches would randomly kill power to the modem when you lightly brushed against them without the switch moving out of the 'on' position. Which was super annoying since you had to reboot the phone any time you wanted to turn the modem back on. And rebooting took ages.

Even at this point I was still rooting for them to succeed. I really want a proper Linux phone and have since 2008.

But ever since then, I really haven't seen much of anything change with the software, at least for as long as I was paying attention to it. One of the cameras got support added by a community member at some point, but the pictures it was taking were so bad it looked like some 1999 digital camera taking pictures in a dimly lit room even in full sunlight. There was no way to know if an application in their store was going to work or not, most didn't, mostly because they were meant for a larger screen & a mouse.

I pulled it out a few times on and off over the years, but the last time I did, I couldn't even figure out how to get it to update. So, I haven't really even touched it since then. (I've got it out connected to power to see what it's like now. Though, I'm not sure it's charging, is flashing green (with an occasional flicker of red) a good thing?)

Since receiving it, the only communication I've gotten from Purism has been "Investment Opportunities". I'm not sure why I'd invest in a company that still hasn't delivered what it promised me over 5 years ago.

I absolutely want them to succeed, and I hope they prove my pessimism wrong, but at this point I absolutely would not put my money on that happening.

azdle ,
@azdle@news.idlestate.org avatar

You're not mistaken, it is definitely possible with at least RSA, though, I would guess it may not always be possible. It also sounds like it's still a bad idea unless you know all of the parameters used to generate the keys and can be sure what information is actually encoded in the keys.

azdle ,
@azdle@news.idlestate.org avatar

The day Firefox shutters its doors is the day the internet truly dies.

*the web

The internet has so far been doing a much better job surviving as a proper decentralized system than the web.

My internal fight over what device to buy

Hello there! This is my problem: I'm going to buy a new smartphone, and I'd really like to degoogle myself as much as possible. The idea would be to buy a device compatible with LineageOS, but... Supported devices are usually older models, and often there are newer devices with better specs for the same price, that does not...

azdle ,
@azdle@news.idlestate.org avatar

I am dismayed at the current scenario of basically nothing but the pixels being supported for rooting (not the fault of the community). Also a bit saddened by how easily everyone has accepted it.

Serious question, what the the community not accepting it look like?

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