RichardJMurphy , 
We have found the limits of the digital world. There is still a need for human beings. HMRC should acknowledge the fact https://www.taxresearch.org.uk/Blog/2024/05/15/we-have-found-the-limits-of-the-digital-world-there-is-still-a-need-for-human-beings-hmrc-should-acknowledge-the-fact/ HMRC is failing the public. It’s doing so by choice. It’s refusing to talk to people who want help. It’s trying to make them use digital services instead, and they refuse to do that. Maybe, just maybe, what HMRC has actually discovered is that there is a role for human beings after all.
