They are notoriously the fucking worst. I don't know any canadians who fly with them unless they literally have no other choice and its an emergency. I've had friends push back vacations purely so that they dont have to fly air canada.
In effect, Air Canada suggests the chatbot is a separate legal entity that is responsible for its own actions.
The airline also argued that the chatbot's response to Moffatt's inquiry included a link to a section of its website that outlined the company's policy and said that requests for a discounted fare are not allowed after someone has travelled.
So what Air Canada is saying is "If the bot says you're supposed to get this deal, we aren't liable, but if the same bot also says you aren't supposed to get this deal contradicting itself in the same breath, then that should be upheld in court to benefit us".
