PavelASamsonov ,
@PavelASamsonov@mastodon.social avatar

Trying to improve the wrong dimension of #UX will only lead to waste. Learn the difference:

Wonky products are confusing; their mental model doesn't match the user's. Janky products are conceptually fine, but buggy or inconsistent.

Jank manifests only at the hi-fi stage of development, and can be solved by UI redesign or backend optimization. However, wonk must be caught at the conceptual stage with lo-fi tools. You will NOT be able to fix it on the #UI layer.

#UXdesign #productManagement

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