A couple of lovely people have asked why our OverLondon ebook isn't available in the stores.
Exactly 1 month ago I woke to receive an automated email from Amazon KDP that said they'd terminated our account and had confiscated all of our royalties.
The decision had been made by an AI bot. To say that it's been a difficult month would be an understatement. This came just after a close family member had passed away. Suddenly the project we'd put our whole life into for 4 years was dead in the water.
We immediately wrote an appeal email to Amazon and sought help from the Alliance of Independent Authors. (They're amazing, if you're Indie or thinking of it, be a member.) And then we reconfigured, schemed, planned and hustled on what to make of the mess that was now our publishing career.
And now exactly 1 month to the day after a bot terminated our account and upended our lives. We got another automated email to say that it's been reinstated. Just like that.
We can only assume that it was both our appeal email and help from the Alliance of Independent Authors that got this sorted. Either way, the profanity and relief in our house today is rather epic. As is the feeling of frustration (rage) that an AI system could so arbitrarily upend our lives. (1/2)
