I feel stress when my family members call or text me at work, and it feels a lot more cathartic and validating to me to listen to something aggressive like hardcore music as opposed to calm corporate-friendly music. I can't imagine this doing anything but escalate my stress levels, but I understand it might be different for others.
Worked a call center in a past life, went crazy because it's back to back to back calls to hit my numbers. Suddenly there's time for employees to watch their AI bullshit?? Maybe instead just let people take a walk, use the bathroom, and cool off between calls? Seems a lot easier..
