This is what the government gets to farming literally fucking everything out to third parties whose goal is profit instead of making government agencies that exist to do the same job whose goal is to serve the people.
Right. This isn’t an issue with Microsoft, it’s an issue of getting a third party to do work when you have very different priorities. Microsoft’s priority is to make money, as all companies do. The governments priority is to have a safe and secure service. The two don’t match, so the government should have created and maintained a safe and secure service.
The biggest issue is that people don’t want the government to over-spend on anything, so they don’t want the government to pay tech people tech salaries. So even if they did just do it themselves, you can’t trust it’s done by the best people because it’s only done by those who are willing to work at 30% of the pay.
So the issue isn’t really with Microsoft, it’s with the government for not being aware of priorities, and not being willing to pay for what’s important.