I think the fact that using a neuter pronoun is so charged that we can’t even speak or write our language correctly is insane.
I’ve written thousands of technical documents, if you are referring to a generic operator / user / whatever the correct term to use is “they.” That’s how you say “the person that I’m referring to that I don’t know anything about”
There was a brief madness in the 90s when fucking morons used “he/she” for absolutely no reason.