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DaraghOBrien

@DaraghOBrien@mastodon.ie

Data Strategy & more at Castlebridge https://Castlebridge.ie aka @CastlebridgeChief here, @cbridge_chief on Twitter. NOT IRISH MINISTER FOR HOUSING. Not the famous comedian. Personal blog over at http://obriend.info #Gaeilge

This profile is from a federated server and may be incomplete. For a complete list of posts, browse on the original instance.

Tupp_ed , to random
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As a general rule, the state should over-supply services. There should be slack in the system almost all the time. Relaxed GPs with lots of time to talk to their patients. So many teachers that the main trouble is finding rooms for them all.

Not only does this see a better quality of service mostly, but it also cushions the system in the event of an unexpected shock.

If you have just enough professionals to deliver at 100%, you don’t have enough professionals.

DaraghOBrien ,
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@amckinstry @Tupp_ed One of the best books I have read in business is this one https://www.amazon.com/Slack-Getting-Burnout-Busywork-Efficiency/dp/0767907698

Key principle: we need to allow for slack in processes so they can absorb delay, prevent burnout, but also have some reserves in the tank to deal with crises.

If @Tupp_ed wants to borrow my copy this can be arranged.

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