The average person does not read or understands instructions of any kind related to PCs. This is something tech-savy people suck so hard at: having patience for those people. You expect them to be like you or a certain way that is not possible for them or simply won't ever happen, and you get mad or blame them for it, instead of offering the solution they need, which is a more intuitive software design, be more direct with the information, explain things like they are beginners, not like they have used Linux before and know what even sudo is, stuff like that
Excrubulent