Is the word ass really insulting to you? If so I'm genuinely sorry.. But I think you're grasping at straws acting offended because I have a financial grievance with this company. that shouldn't bother you and it's concerning how much energy you're putting into this rebuttal.
I'm working class so whatever losses I felt from my dealings with brave mattered to me. I can't get that money back but I sure as **** can spend my time being loud about the consistently dishonest and shady practices of a company I used to do business with. Brave could have handled one of the dozen or so support tickets I gave them back in 2019-2022