Well, when I called them, I got to talk to a nice lady who helped talk me out of a panic attack so bad I almost went to the er for sedation.
So YMMV but it worked better than I ever thought just talking to someone could so I am going to continue to encourage people to use it, however I will caution them about the consequences you warn of.
Just to be 100% clear though, they actively talked me down from when I was about to check myself into a hospital, so I had a 100% different experience than you are talking about.
Like a complete 180 of what you warn of.
I can’t think of a reason you would want to lie about that though, it would benefit no one, so I do believe that it is a possibility.