To be fair to some of them, I did assume users knew where to look for their backups on an external drive, which is already a bridge too far for most. I included backups because of the steps mentioned in the opening post, but realistically, "backups" means "Microsoft Onedrive".
And I haven't even mentioned the scary, confusing breed of people that store their most important files in the Recycling Bin. These people exist, are important business people, responsible for millions, and will blame you if their files are magically gone one day.