I bought their products because at the time there wasn't much else in the Wi-Fi speaker market. It worked well enough. Then their app (the only way to connect to them) got worse and worse. Some days the speakers just wouldn't work. Others the app couldn't find them. I've had to reset the entire system many times, which for some insane reason takes like an hour and doesn't always work.
Want to change which network the speakers are on? Good luck. You would think you just select the network and type in a password like every other app in the world, but no, it's a nightmare. After hours of factory resets and physically connecting the speakers to my router, my speakers are sometimes on one of my two networks, sometimes on the other, and sometimes unable to be found.
If you're considering buying Sonos, look at their play store reviews.
I have had almost no issues with any of the Sonos systems we have. Our office has 4 of them and the only time they act weird is when I try to airplay a video to all of them at once and something weird happens.
Any chance yours was a play 5 Gen. 2? Those are known for having a failing WiFi chip and at least they had an extended service program for them.
